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Do you use natural wax?

Yes, our Intention and Holiday candles are made from 100% soy wax. Our Zodiac line is a combination of palm wax and soy wax. No paraffin is added to our wax, therefore no petroleum by-products.

What are the wicks made of?

All of our wicks are 100% cotton wicks.

What are the fragrances made up of?

All our fragrances are made up of premium quality Phthalate free (used in the cosmetic industry) fragrance oils and most are a combination of the premium fragrance oils along with essential oils.

What do you use for color for the candles?

Currently, there are no natural candle dyes on the market. I currently use Pro Powders which is the purest and most concentrated form of dye available. This is extremely concentrated and a very little amount puts color into a large amount of candles.

How secure is my online order?

Our payment processor uses SSL (Secure Socket Layer) encryption when transmitting personal information, such as financial information or payment information. Any credit card information during checkout for payment, will be SSL encrypted.

I live outside the United States, how do I place an order?

We apologize, but MysticElementsEtc.com does not accept international orders at this time.

Will I be charged sales tax?

Orders shipping within the state of Florida are subject to sales tax.

What payment methods do you accept?

We accept Mastercard, Visa and Paypal payments.

How quick do you ship?

Current ship time for orders is approximately 3 business days or sooner. If we have a heavy workload it may take longer for shipment. If you need something expedited, please feel free to contact us and we will work to accommodate you.

Does shipping time include weekends?

Due to USPS shipping rules, weekends are not included in the shipping estimate.

What shipping options are available?

We currently ship via USPS.

What if an item is damaged?

If an item was damaged during shipping, please contact us within 72 hours, we will gladly take care of this issue, we want to ensure that you are pleased with your order.

Our Commitment To Privacy
The online store at www.mysticelementsetc.com is designed to protect the privacy of your credit card information, name, address, e-mail and any other information you provide us. This store does collect demographic data and personal data to provide you a better internet experience. Personal and/or company information you provide to us while creating or updating an account and at check-out is maintained on our secure web server and on our internal systems.

The Information We Collect
Mystic Elements Etc. will not be shared, rented or sold to any individual or organization for any use. Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only.

The Way We Use Information
From time-to-time we may contact you via email to notify you of any special offers, discounts, new products or shipping notifications. If you do not wish to receive information from us, use the unsubscribe details are shown or contact us and we will act accordingly.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at (614) 568-3589 or send us an email at info@mysticelementsetc.com.